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Return Policy

Thank you for choosing CurtLong.com for your website development needs. We are committed to providing high-quality services and ensuring your utmost satisfaction. In the event that you need to initiate a return, please review our return policy below.

  1. Scope of Returns: Our return policy applies to the following services provided by CurtLong.com:
  • Website development and design
  • Custom web application development
  • E-commerce website development
  • Website maintenance and support
  • Search engine optimization (SEO) services
  1. Eligibility for Returns: Returns are eligible under the following circumstances:
  • Dissatisfaction with the final deliverables, provided it does not comply with the agreed-upon specifications and requirements outlined in the project agreement.
  • Defective or non-functioning features or components of the website or web application.

Please note that changes in design preferences, content, or scope of the project made after the agreement may incur additional charges and may not be eligible for a return.

  1. Return Process: To initiate a return, please follow these steps:
  • Contact our customer support team within 14 days of the project completion or the delivery of the final deliverables.
  • Provide detailed information about the reason for the return, along with any relevant supporting documentation.
  • Our team will evaluate the request and determine if it meets the criteria for a return.
  • If approved, we will work with you to rectify the issue or provide a suitable resolution.
  1. Refund or Resolution: Based on the evaluation of your return request, we will provide one of the following resolutions:
  • Rectification: If the issue can be fixed, we will make the necessary adjustments or modifications to meet the agreed-upon specifications.
  • Refund: If a resolution is not possible or if the return request is valid, we will issue a refund for the affected services. The refund amount will be calculated based on the portion of the project that did not meet the agreed-upon specifications.

Please note that refunds may take up to 7 business days to process, depending on the payment method and the financial institution involved.

  1. Exclusions: The following circumstances are not eligible for returns:
  • Changes in project requirements, design preferences, or functionality after the project agreement.
  • Issues arising from third-party services, plugins, or components not developed or maintained by CurtLong.com.
  • Any issues caused by client-provided content, images, or materials that do not comply with legal or ethical standards.
  1. Communication and Support: We prioritize effective communication and are committed to addressing any concerns or issues promptly. Our support team is available to assist you throughout the return process. Please contact us via email at me@curtlong.com or by phone at 813-308-9637 during our business hours.

Note: CurtLong.com reserves the right to modify this return policy at any time without prior notice. Please refer to the latest version of the policy on our website.

We appreciate your understanding and cooperation in adhering to our return policy. We strive to deliver exceptional services and ensure a positive experience for all our clients.

Last updated: 6/7/2023

Curt Long Founder and CEO CurtLong.com